Careers

The ICT Support function plays a critical role in ensuring LGP has reliable, secure and user-focused technology services that enable our people to do their best work.

As ICT Support Team Leader, you will lead the day-to-day delivery of ICT support across LGP, bringing structure, accountability and continuous improvement to the support function. Working alongside our Managed Service Provider (MSP) and internal stakeholders, you will oversee service desk operations, asset management, support processes and service provider performance.

This is a hands-on leadership role where you will balance operational delivery with team leadership, vendor management and continuous improvement.

In this role you will:

• Lead the day-to-day delivery of reliable, responsive ICT support services
• Oversee service desk operations, onboarding and offboarding, asset management and ICT support processes
• Set operational plans and performance goals for the ICT support team
• Manage MSP and other vendor performance, including issue escalation and contract oversight
• Act as an escalation point for complex or high-impact ICT issues
• Apply relevant cyber security, data governance and WHS requirements across ICT support operations
• Oversee user access and permissions and support appropriate security controls
• Lead, manage and develop ICT support staff through clear expectations, regular feedback and practical coaching
• Provide clear operational insights and reporting to the Head of IT
• Identify trends, root causes and opportunities to improve the consistency and reliability of ICT services
• Develop and maintain operational documentation, workflows and training materials

The role does not require you to provide technical infrastructure support. LGP has a Managed Service Provider that manages our network, servers, firewall, patch management, Active Directory and high-level desktop support.

This role is about making sure the support function operates effectively, users receive a consistent service, and our technology environment continues to support the needs of the organisation.

Why join LGP?

LGP offers an environment where you can have a direct impact on how a growing organisation operates.

Rather than working within a large enterprise technology function, you will have broad visibility across the organisation and the opportunity to influence how ICT support is delivered, managed and improved.

You will work closely with the Head of IT, internal teams and external technology partners, giving you the opportunity to combine operational leadership, stakeholder management, vendor oversight and continuous improvement.

You will benefit from:

• A broad ICT support leadership role spanning service desk, asset management, vendors and operational processes
• The opportunity to shape and continuously improve the way ICT support is delivered
• Exposure to a diverse technology environment and business-critical platforms
• The opportunity to work closely with internal stakeholders and external technology partners
• An environment where initiative, accountability and practical problem solving are valued
• A culture built on engaged, empowered and accountable people
• A modern office in Sydney CBD, approximately three minutes' walk from Wynyard Station
• Flexible working arrangements that support balance and wellbeing

About you

You are a practical, people-focused ICT support leader who takes pride in running a dependable and well-governed support function.

You bring:

• At least three years' experience managing ICT support operations or service desk teams in a complex environment
• Experience supporting CRM systems, ERP platforms or other business-critical platforms
• Strong experience with advanced Excel for operational analysis and reporting, including pivot tables, XLOOKUP, IF statements and Power Query
• Experience managing service provider performance, operational escalations and service reporting
• Experience leading and developing ICT support staff
• Strong working knowledge of Microsoft 365 applications, including Teams and SharePoint
• Proven experience with service desk management, ticketing systems, incident resolution and SLA tracking
• End-to-end asset management experience across the ICT lifecycle
• An understanding of cyber security controls, data governance standards and compliance requirements
• Vendor and contract management skills, including performance monitoring and escalation
• Strong analytical skills, with the ability to identify trends, root causes and improvement opportunities
• Clear and confident communication skills, with the ability to engage users, stakeholders and vendors
• Strong organisation, prioritisation and problem-solving skills
• The ability to develop team capability through clear expectations, feedback and practical coaching

Experience with Zendesk, Smartsheet, ITIL or comparable service management practices, or delivering technology training to non-technical users will be highly regarded.

Ready to Apply?

• Submit your application 

The ICT Support function plays a critical role in ensuring LGP has reliable, secure and user-focused technology services that enable our people to do their best work.

As ICT Support Officer, you will provide responsive frontline technology support to LGP staff, helping them access and use the tools they need to work effectively. You will diagnose and resolve common hardware, software and user access issues, support audiovisual and meeting room technology, and provide practical guidance that helps staff get the most from our technology.

Working closely with internal teams, our ICT Support Team Leader and external service providers, you will help maintain a consistent and reliable support experience across the organisation.

In this role you will:

• Provide timely Tier 1 ICT support, diagnosing and resolving common technology issues within your scope
• Respond to staff technology queries and keep users informed throughout the support process
• Support Microsoft 365 applications and common hardware, software, peripheral and user access issues
• Support staff onboarding and offboarding, including equipment, access and introductory technology guidance
• Provide practical user training and develop clear, easy-to-follow user guides and support documentation
• Support audiovisual and meeting room technology to enable reliable meetings and presentations
• Maintain accurate ICT asset records and support equipment procurement, configuration, allocation, stock management and secure decommissioning
• Provide operational support for core business applications and coordinate issues with vendors and service providers
• Escalate infrastructure and higher-level technical issues to LGP's Managed Service Provider (MSP)
• Contribute to ICT projects, system enhancements, automation and process improvement initiatives
• Maintain accurate support records and contribute to consistent ICT processes and documentation

The role does not require you to provide technical infrastructure support. LGP has a Managed Service Provider that manages our network, servers, firewall, patch management, Active Directory and high-level desktop support.

This role is focused on providing a reliable, helpful and user-friendly support experience for staff, while contributing to the broader improvement of ICT services across LGP.

Why join LGP?

LGP offers an environment where you can have a direct impact on how a growing organisation operates.

Rather than being one small part of a large technology function, you will have broad exposure to the organisation and the opportunity to work across user support, business applications, onboarding, asset management, technology projects and continuous improvement.

You will work closely with internal teams, the ICT Support Team Leader and external technology partners, giving you the opportunity to build your technical and service management capability while making a tangible difference to the technology experience of staff.

You will benefit from:

• A varied frontline ICT role spanning user support, Microsoft 365, business applications, assets and technology projects
• The opportunity to develop your technical and ICT service management capability
• Exposure to a diverse technology environment and business-critical platforms
• The opportunity to contribute to system enhancements, automation and process improvement
• An environment where initiative, accountability and practical problem solving are valued
• A culture built on engaged, empowered and accountable people
• A modern office in Sydney CBD, approximately three minutes' walk from Wynyard Station
• Flexible working arrangements that support balance and wellbeing

About you

You are a practical, people-focused ICT support leader who takes pride in running a dependable and well-governed support function.

You bring:

• Experience providing frontline ICT support in a service desk or comparable user support environment
• Experience using a ticketing system to record, manage and resolve support requests
• Experience diagnosing and resolving common hardware, software, user access and peripheral issues
• Experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel and PowerPoint
• Experience supporting staff onboarding and offboarding, including equipment setup, account access and introductory guidance
• Experience maintaining ICT asset records across equipment allocation, stock control and decommissioning
• Experience creating user guides, support instructions or other operational documentation
• Clear written and verbal communication skills, with the ability to explain technology in practical, user-friendly language
• Strong customer service skills and a patient, respectful approach to supporting users with different levels of technical confidence
• Strong problem-solving skills and the ability to identify when an issue needs to be escalated
• Strong organisation and time management skills, with the ability to manage competing priorities
• Accurate record-keeping and close attention to detail
• The ability to take ownership of assigned work and keep users informed through to resolution
• The ability to work effectively with colleagues, vendors and managed service providers
• A commitment to following ICT security, privacy, asset management and operational procedures

Experience with Zendesk or another service management platform, Smartsheet, business applications, audiovisual and meeting room technology, automation or technology improvement projects will be highly regarded.

Ready to Apply?

• Submit your application 

The Utilities, Energy & Waste portfolio supports councils to access essential services and solutions across areas such as energy, waste management, utilities and related infrastructure.

As Category Specialist, you sit at the centre of a multi-council, multi-contractor ecosystem where you can improve how councils access the market through strategically designed, commercially effective panel arrangements. You will contribute to procurement programs and category strategies that connect councils with capable contractors, specialist expertise and innovative solutions.

In this role you will:

• Contribute to the development and delivery of portfolio and category strategies
• Support complex procurement and tender programs from market engagement through to contract establishment
• Build trusted relationships with councils, contractors and key stakeholders
• Monitor panel utilisation, supplier performance and market trends to identify opportunities for improvement
• Develop market insights, spend analysis and reporting to support strategic decision making
• Support procurement solutions that improve efficiency, sustainability and value for money
• Contribute to continuous improvement across the portfolio

This role goes beyond delivering procurement programs. You will help shape and continuously improve procurement solutions to ensure they are practical, adopted and delivering value for councils.

Why join LGP?

LGP offers a procurement environment that is fundamentally different from both traditional corporate roles and standard public sector functions.

Rather than serving a single organisation, LGP operates at the centre of a multi-council, multi-supplier ecosystem, designing and managing procurement arrangements used across NSW local government. This means your work does not just influence one organisation, but helps shape how an entire sector accesses the market.

As LGP continues to evolve, our focus has shifted beyond establishing compliant contracts to ensuring those arrangements are practical, adopted and continuously improved. You will contribute to procurement that is insight-driven, actively managed and focused on real outcomes.

You will benefit from:

• A broad, end-to-end procurement lifecycle, from category planning and market engagement through to contract performance and renewal
• The opportunity to work across diverse utilities, energy and waste categories
• An environment where initiative, insight and influence drive success
• The opportunity to work across a diverse, multi-customer ecosystem
• Exposure to complex procurement and commercial challenges
• A culture built on engaged, empowered and accountable people who enjoy being part of a talented team
• Hybrid working arrangements, with three days in the office and two days working from home

At LGP, you will develop your commercial and procurement capability while contributing to meaningful outcomes for councils and communities across NSW.

About you

You are a commercially minded procurement professional who can bring strategic thinking, market insight and strong stakeholder management skills to a complex and evolving environment.

You bring:

• Experience in category management, procurement or commercial roles
• Strong strategic thinking and market insight capability
• Experience delivering procurement or sourcing initiatives
• The ability to build trusted relationships and influence stakeholders
• Strong analytical, communication and problem-solving skills
• A collaborative approach and the ability to work across multiple priorities

Experience in public sector procurement, local government, panel arrangements, utilities, energy, waste management or other regulated environments will be highly regarded.

Ready to Apply?

• Submit your application 

Roles available: 

• Contract Officer (Community Infrastructure & Assets)

• Contract Officer (Road Infrastructure & Assets)

As Contract Officer, you will play a key role in supporting the effective operation of LGP panel arrangements.

Working closely with Portfolio Managers and the broader portfolio team, you will coordinate contractor (organisations appointed to LGP panels) onboarding, maintain accurate contract records and provide day-to-day support to councils and suppliers.

You will operate in a structured, process-driven environment where accuracy, timeliness and stakeholder support are critical to success.

In this role, you will:

• Support panel lifecycle activities, including onboarding, administration and maintenance
• Coordinate contractor onboarding and ensure compliance documentation is complete and accurate
• Maintain contract records, tracking key dates and updates
• Assist with tender activities, including documentation and evaluation support
• Respond to enquiries from councils and contractors, providing practical guidance
• Maintain data integrity across procurement systems and generate reports

Your work will help ensure that LGP panels are reliable, easy to use and deliver value to councils and communities.

Why join LGP?

LGP operates at the centre of a multi-council, multi-supplier ecosystem, managing procurement arrangements used across NSW local government. This means your work contributes to outcomes beyond a single organisation. It supports an entire sector.

As LGP continues to evolve, our focus has shifted beyond establishing compliant contracts to ensuring those arrangements are practical, adopted and continuously improved. You will be part of a team delivering procurement that is structured, data-driven and focused on real outcomes.

You will benefit from:

• Exposure to the full procurement lifecycle, from tender support to contract management
• A collaborative and supportive team environment
• Opportunities to build capability in procurement, contract management and systems
• A fast-paced environment where organisation and attention to detail make a real impact
• A culture of engaged, empowered and accountable people who enjoy being part of a talented team

About you

You are organised, detail-focused and thrive in a structured environment where accuracy matters.

You bring:

• Experience in administration, contract support, procurement support or similar
• Strong attention to detail and a focus on data accuracy
• Ability to manage multiple tasks and priorities effectively
• Clear written and verbal communication skills
• Confidence working with systems and maintaining data integrity

Exposure to procurement or contract management processes will be highly regarded.

Please apply for the role that best matches your skills and experience.

You only need to apply for one role. If your skills and experience are also a good fit for the other position, we may consider your application for that role as well.

Ready to Apply?

• Submit your application for Contract Officer (Community Infrastructure & Assets)
• Submit your application for Contract Officer (Road Infrastructure & Assets)